Incident Triage Tycoon
Play
Reset
2:00
Time Remaining
Difficulty:
Easy
Normal
Hard
Seed: Loading...
•
Difficulty: Normal
•
Round: 120s
Incident Queue
0 pending
🎉
No pending incidents!
Great job keeping the queue clear
Analyst Workboard
Sarah Chen
API
2/s
0/2 slots
Utilization
0%
Drop incident here
Drop incident here
Marcus Johnson
Customer Service
1.8/s
0/2 slots
Utilization
0%
Drop incident here
Drop incident here
Elena Rodriguez
Compliance
1.5/s
0/2 slots
Utilization
0%
Drop incident here
Drop incident here
David Kim
Infrastructure
2.2/s
0/2 slots
Utilization
0%
Drop incident here
Drop incident here
Game Timer
2:00
Key Metrics
SLA Compliance
Target: ≥85%
100.0%
Impact Minutes
Lower is better
0
Escalation Cost
SEK
0
Operations
0
Backlog
0.0
Incidents/min
Little's Law Helper
Backlog ≈ Arrival Rate × Lead Time
Current: 0 ≈ 0.0 × Lead Time
Policies
WIP Limit
15
Maximum incidents in progress across all analysts
Auto-escalate Threshold
Severity Levels
SEV1
SEV2
SEV3
SEV4
Impact Threshold
1,000
Automatically escalate incidents matching these criteria
Fast-track Window
30s
How long fast-tracked incidents stay at the top
SLA Breach Alerting
Enable visual alerts for SLA breaches
Policy Tips
• Lower WIP limits reduce lead time but may increase queue
• Auto-escalate helps with high-impact incidents
• Fast-track window affects queue prioritization
• SLA alerts help identify bottlenecks
Quick Start
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Queue:
Smart assignment to best analyst
•
Drag & Drop:
Drag incidents to analyst lanes
•
Match:
Customer → Payments, Monitoring → Infrastructure
•
Manage:
WIP limits, fast-track, escalate strategically
• Click the
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